Zendesk AI agents
by Zendesk
AI agents that resolve customer requests across messaging, email and voice inside Zendesk
PricingPaid
Starts at$19/agent/month (Support Team, billed annually; $25 billed monthly), includes 5 automated resolutions per agent/month
Free tierNo
Platformsweb, api
Models usedGenerative AI combined with Zendesk's proprietary intent models (third-party LLMs not named)
Best for
Support teams already on Zendesk, or planning to move there, that want AI agents to answer and resolve customer requests before a human steps in.
Overview
Zendesk AI agents answer and resolve customer requests using a company's help center and connected data, and can take actions in other systems. They are included in all Zendesk Suite and Support plans and billed by successful automated resolutions beyond the included allowance.
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Strengths and limits
- Included in every Zendesk Suite and Support plan, with a monthly allowance of automated resolutions
- Works across messaging (web, mobile, social), email and voice, in 80 languages
- Can take actions in connected systems and hand off to human agents with full context
- Resolutions beyond the plan allowance are billed: $1.50 each committed or $2.00 each pay-as-you-go
- Copilot for human agents is a separate $50/agent/month add-on (billed annually) on Professional and higher