Fin (by Intercom)
by Intercom
AI customer service agent that resolves support conversations
PricingPaid
Starts at$0.99 per outcome (50 outcomes per month minimum)
Free tierNo
Platformsweb, api
Models usedFin AI Engine (proprietary; underlying LLMs not named)
Best for
Support teams that want an AI agent to answer and resolve customer conversations, on Intercom or another helpdesk.
Overview
Fin is Intercom's AI agent for customer service, sold inside Intercom or as a standalone agent for other helpdesks. It is billed per outcome, such as a confirmed resolution.
Strengths and limits
- Works with Intercom, Salesforce, HubSpot and other helpdesks
- Outcome-based pricing with no seat cost for standalone use
- 14-day free trial with no credit card
- Costs grow with conversation volume
- Qualification outcomes cost more ($9.99 each)