Freddy AI (Freshdesk)
by Freshworks
AI agent and copilot for customer support inside Freshdesk
PricingPaid
Starts at$19/agent/month (Freshdesk Growth, billed annually) with 500 Freddy AI Agent sessions included once per account
Free tierNo
Platformsweb, api
Models used—
Best for
Support teams on Freshdesk that want an AI agent answering customers plus an assistant that helps human agents reply faster.
Overview
Freddy AI is Freshworks' AI layer for Freshdesk. The Freddy AI Agent answers and resolves customer queries, the Freddy AI Copilot assists human agents, and agents are built and managed in the AI Agent Studio. It is sold with Freshdesk plans plus session-based and add-on pricing.
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Strengths and limits
- AI Agent resolves queries across channels and can update records, process refunds and change subscriptions
- Pre-built vertical AI agents for apps such as Shopify, Stripe and PayPal
- Copilot suggests replies, summarizes conversations and translates messages in real time
- AI Agent sessions beyond the included 500 cost $49 per 100 sessions
- Freddy AI Copilot is a $29/agent/month add-on (billed annually), available only on Pro and Enterprise