Lyro (by Tidio)
by Tidio
AI customer service agent for websites and online stores, built into Tidio
PricingFreemium
Starts at$32.50/month (Lyro AI Agent, from 50 Lyro conversations)
Free tierYes
Platformsweb, api
Models usedClaude (Anthropic) and Tidio in-house models
Best for
Small and mid-sized online stores and websites that want an AI chat agent answering customer questions from their own support content.
Overview
Lyro is Tidio's AI agent for customer service. It learns from a company's support content, answers customer questions in chat and passes conversations to staff when needed. It can be bought standalone or with Tidio plans, and also connected to other helpdesks.
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Strengths and limits
- Answers from the company's own support content and hands off to a human when it cannot answer
- Can automate order updates, lead qualification and ticket routing
- Lyro Connect adds it to other helpdesks such as Zendesk, Intercom and Salesforce
- Free Lyro allowance is a one-time 50 conversations, not monthly
- Lyro Connect requires a Plus or Premium plan; Plus starts at $300/month plus usage
What the free plan includes
First 50 Lyro AI conversations free (one-time, lifetime allowance, does not refresh monthly); Tidio Free plan also includes 50 billable conversations and 10 seats.